Terms and conditions
The offer of this online shop is proposed by the company R.S Arreduffici in compliance with the current regulation on electronic commerce and distance contracts.
Company data :
Sede Legale: //
Showroom: Via Regione Siciliana, 92, Agrigento, Italy, 92100
Tel: 0922 605191
The customer declares to have read all the above information and general conditions of sale, before placing the order.
1. Acceptance of General Sales Conditions
The customer, with his purchase order, unconditionally accepts and undertakes to observe in his relations with R.S Arreduffici the general and payment conditions indicated below, declaring to have read and accepted all the indications provided to him.
2. Territory and coverage of the offer
The present version of the general conditions of sale refers to sales made to customers having their domicile or residence in Italy and abroad.
3. Client Bonds
The general conditions of the sale must be examined online by visitors of the shop arreduffici.it before placing an order. The submission of the order confirmation therefore implies full knowledge of these general conditions of sale and their full acceptance. The customer agrees, moreover, once the purchase procedure is concluded, to print and keep these general conditions of sale. The customer provides for the purchase of products by consulting the descriptive and technical sheets present online and is therefore solely responsible for choosing the product.
4. Assumption of responsibility by customers
It is the buyer's full responsibility and obligation to inquire about the specific compatibility of what he intends to buy with his own needs. The technical and functional characteristics related to the products published by R.S Arreduffici through informative messages on the Internet pages describing the articles are those communicated by the respective producers. R.S Arreduffici assumes no responsibility for the truthfulness and completeness of such information. The images of the products are indicative and not binding.
The photographs and video presentation of the products accompanying the descriptive information are published on the website for descriptive purposes, taking into account the fact that the quality of the images, including an exact display of the color variations, may depend on software and computer tools used by the customer when connecting to the site. R.S Arreduffici assumes no responsibility for problems caused to the customer by the use of the site and the technologies used as they are not dependent on their will.
The prices of the products published on R.S Arreduffici website are expressed in Euros. The price established for purchase is fixed and final. "It does not include separately invoiced delivery costs, which will be indicated in the order confirmation". VAT included. For sales in countries outside the European Union prices are shown without VAT. Please, remember that international deliveries outside the European union do not include customs & clearance fees, duties & taxes, and any other local taxes. R.S Arreduffici is unable to offer guidance on such duties or taxes and recommend that you contact your local Customs Office. These duties are payable by the customer prior to their delivery or at the time of the delivery (the amount will be calculated once the goods arrive in customs), and will be at the customers expense.
6. Payment and billing
The payment of the purchased products and the relative shipping costs must be made by the customer using these methods: Credit Card, Paypal, Bank Transfer. Payment by bank transfer must be received within 10 working days of placing the order. Beyond this date the order will be considered void. The goods will be shipped only after verifying the accreditation at our bank account.
The ordered products remain property of R.S Arreduffici until the final payment of their total price, pursuant to art. 1523 and following of the C.C. In this hypothesis and at the request of R.S Arreduffici is the customer undertakes to return any unpaid product, at his own expense.
The fiscal documentation relating to the products ordered will be issued by R.S Arreduffici at the time of shipping the products to the customer. The buyer customer undertakes to provide the exact indications for the shipping and billing address. In case of incorrect sending of such data, any additional costs of recovery and reshipment are charged to the buyer customer.
7. Delivery of products and execution of the order
The purchased products will be delivered by R.S Arreduffici by courier or carrier, to the address indicated by the customer as the destination address. R.S Arreduffici does not carry out assembly services, unless previously agreed with written communication.
In the event of delays, damages, total or partial losses, the customer has the right to appeal to the carrier without any liability falling on arreduffici.it.
Delivery is considered as performed from the moment the Product is delivered to the customer. The delivery document issued by the carrier, dated and signed by the customer upon delivery of the product, will constitute proof of transport and release of the goods.
In the event of an error related to the product, the customer undertakes to return said product or products to R.S Arreduffici within 7 days of receipt, provided that they are returned with the closed packaging, in their original state and packaging with the accompanying documents .
8. Product availability
The definition of the warehouse on the virtual store is purely fictitious; it could happen that a purchased item is temporarily not present. In this case arreduffici.it ensures the regular processing of the order made reserving the right to request the goods temporarily not present at its suppliers. In this case, the buyer can not use the right of withdrawal due to the lack of immediate delivery.
9. Collection of products in case of customer absence
In case of absence of the recipient during the delivery, the carrier will leave a notice of passage to the delivery address indicated by the customer. The products must be picked up at the address and in the manner indicated by the carrier. In case of failure to collect within the deadline set by the carrier, the products will be returned to R.S Arreduffici. In this case the customer will not be entitled to any refund. The costs related to the transport of return products will be charged to the customer.
10. Right to cancel
You have the right to withdraw from your online purchase within 14 days of the delivery date, for any reason within this timeframe.
Pay attention that the “cooling off” period expires 14 days after the day on which you acquire, or a third party indicated by you (other than the carrier) acquires physical possession of the goods.
To exercise your right of withdrawal, you must unequivocally inform us of your decision to withdraw from the purchase with a statement, before the “cooling off” period has expired:
by post to R.S Arreduffici - Via Regione Siciliana, 92, Agrigento, Italy, 92100
by fax at +39 0922 605191
by email a firstname.lastname@example.org
How to return
You have to send back the goods or hand them over to us at the address:
R.S Arreduffici - Via Regione Siciliana, 92, Agrigento, Italy, 92100 within 14 days from receipt of your withdrawal notification. Please, remember that you have to pay the costs of returning the goods to R.S Arreduffici.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Unwanted items must be returned in a fully resalable condition.
If you withdraw from your online purchase, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from your online purchase.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
The reimbursement may be suspended until receipt of the goods or until the consumer proves he has sent back the goods, if preceding.
The 14-day “cooling off” period does not apply to goods which are made to order or clearly personalised.
11. Product substitutions
Any replacement of defective or damaged parts during transport requires times that are less than or equal to those of production, since they are almost always custom-made products. The practice of substitution will be started as soon as we receive the photographic documentation produced by the customer who must be received in the immediate period after delivery.
12. Return of defective or damaged goods
The defective goods can be returned to R.S Arreduffici within 7 days of delivery. Shipping and packing costs for the return of the shipment are responsibility of R.S Arreduffici. The faulty goods will be replaced or refunded if it can not be replaced with the same product.
If the customer receives packages visibly damaged by the courier or transporter we will proceed in the following ways. In the case of multiple packages, reject only the damaged package to the sender. We will then contact the customer and arrange replacement or refund. If it is a shipment of a single package, reject the shipment to the sender and we will contact the customer and arrange replacement or refund. In the event of exhaustion of the broken product, the customer will be contacted for a possible replacement with an available article of equal value and characteristics or alternatively for the return of the sums paid.
Claims for non-compliance of the delivered products must be received in writing directly to R.S Arreduffici, immediately after receipt of the goods. The customer must keep the original packaging and the delivery document.
14. Warranty - Technical Assistance
R.S Arredufficiguarantees the only material integrity of the Products at the time of delivery. Any defects covered by R.S Arreduffici Guarantee must be reported by the Customer, under penalty of forfeiture, no later than 10 (ten) days from the delivery date. In case of operation of the R.S Arreduffici Warranty, the Customer will be entitled to the replacement of the damaged Products upon return of the same, being excludes the right of the Customer to compensation for any damage, even further. The shipping costs necessary for replacement of Products are borne by R.S Arreduffici. R.S Arreduffici does not lend any additional warranty on the Products other than that provided by the individual manufactures. Technical assistance and warranty inteventions on the Products are carried out, where provided, by the individual producers, according to the terms and procedures indicated in the documentation attached to the Products themselves. In particular, R.S Arreduffici a does not give any guarantee regarding the compatibility of the Products with other products or equipmente used by the Customer, nor provides any guarantee regarding the suitability of the Products for the specific use envisaged by the Customer. Except for the cases of willful misconduct or gross negligence of R.S Arreduffici, it is already agreed that, if the liability of R.S Arreduffici in any way against the Client is ascertained - including the case of non-fulfillment, total or partial, to the obligations assumed by R.S Arredufficitowards the Customer due to the execution of an order - the responsibility of R.S Arreduffici can not be higher than the price of the Products purchased by the Customer and for whics the dispute has arisen.
15. Protection of personal data
R.S Arreduffici is the owner of the personal data collected at the time of registration on the website, as well as those subsequently communicated at the time of purchase by the customer, except for the data relating to the payment procedure for which reference should be made to banking institutions through which the transaction takes place. With the purchase the customer accepts these conditions and keeps R.S Arreduffici free from any revenge or claim of detailed education.
16. Registered information
The computerized processing of the information, including the management of the e-mail addresses of the users of the website, is carried out in compliance with the provisions of the law. The nominative information requested from the customer is essential for processing and submitting orders, creating invoices and any warranty contracts. For this purpose, such information may be communicated to the contractual partners of R.S Arredufficis. The customer can oppose such communication and in accordance with the law makes use of the right to access, modify, rectify and delete data concerning him by contacting R.S Arreduffici.
17. Electronic signature
The validation click is an electronic signature, with value between the parts of a handwritten signature.
18. Integrity of the contract
These general conditions of sale constitute the entirety of the obligations of the parties.
19. Intellectual and industrial property rights
R.S Arreduffici informs that the website, as well as all the trademarks and distinctive signs used in connection with the sale of the proposed products, are protected by applicable intellectual and industrial property rights and that any kind of reproduction, communication, distribution or publication, alteration or transformation, in any form and for whatever purpose they occur, is forbidden. R.S Arreduffici reserves the right to take legal action to protect these aspects.
If one or more provisions of these terms and conditions were considered invalid or declared as such pursuant to a law, or following a final decision taken by a competent jurisdiction, the other provisions will retain all their strength and value.
21. Applicable law
The sales contract between the customer and R.S Arreduffici is concluded in Italy and governed by Italian law.
In the event of litigation and in the absence of an amicable agreement reached between the parties, without prejudice to the possible applicability of mandatory provisions of law aimed at protecting consumers (as defined under Article 1 letter b) of the Legislative Decree May 22, 1999 n. 185), any dispute related to the present general conditions will be devolved to the exclusive jurisdiction of the Court of Agrigento. Pursuant to and in accordance with articles 1341 and 1342 of the Civil Code, the customer declares to have carefully read and understood the following clauses of the General Conditions of Sale of R.S Arreduffici: 1-2-3-4-5-6-7 -8-9-10-11-12-13-14-15-16-17-1819-20-21-22.
The European Commision provides a platform for online dispute resolutions (ODR) which can be accesed at https://ec.europa.eu/consumers/odr/.
We are ready to partecipate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.